细心指导、快速响应、贴心回访

Careful guidance, quick response, intimate review

     设备发往客户指定使用地点后，启动售后服务程序。

     After the equipment is sent to the customer's specify the place of use, the after-sales service program starts

     我们力求为客户提供完善的售后服务，建立售后服务团队，从安装、调试、维修、培训、回访形成有效的管理机制，建立售后服务档案，确保售后服务有迹可寻、配件供应及时、维护保养有效、在进入安装调试阶段的设备，我们根据客户的实际情况，今后的使用条件，我们在完成调试作业的同时，专业的培训人员培训客户现场的管理人员或作业人员，讲解所采购的设备构造，完成从陌生到了解的过程，并详细指导设备的安装、设备的调试、安全生产、维护保养的过程，直到用户完全能够正确使用设备。

    We strive to provide customers with comprehensive after-sales service, the establishment of after-sales service team, from the installation, commissioning, maintenance, training, return visit to form an effective management mechanism, the after-sales service files are to ensure that after-sales service traceable, spare parts supply timely, effective maintenance! During the installation and commissioning phase of the equipment, according to the customer's actual situation, the future conditions of use, we complete the commissioning operations at the same time will give professional train for personnel on-site management or operating personnel, explain the equipment , and detailed guidance equipment installation, equipment commissioning, safe production, maintenance process, so as to let the user fully understand the equipment.

     我们提供给客户全套详细的使用手册，手册登录了各个安全注意事项，以及如何正确的使用设备，让客户能够安全的使用生产；手册详细登录了设备的全面剖析图、设备各个部件的标注、易损件列表、让客户充分了解机器构造的同时，也为客户采购配件提供了极大的便利；手册登录了详细的设备维护保养事项，便于客户制定保养计划，延长设备使用寿命；客户还能再手册中查看设备的安装、调试、以及其它信息。

     We provide a complete set of manuals for our customers, the manuals log out the various safety precautions, and how to use the equipment properly so that customers can safely use it. The manual details the comprehensive analysis of the equipment, the labeling of the parts, easily wear out parts list, so that customers fully understand the machine structure at the same time, also provide a great convenience for customers to purchase accessories ; manual registered a detailed equipment maintenance issues, to facilitate customer development of maintenance plans to extend the service life of equipment; the installation, commissioning, and other information are also provided in our manual

     在后期的设备服务中，我们及时响应客户的来访电话，对需要进行维修的产品，如果是情况相对简单，可通过电话指导快速解决，恢复生产。针对需要更换配件的产品或其它重要问题，我们的客服人员及时安排相应解决人员与方案。

     In the latter part of the equipment services, we respond to customers in a timely manner to the phone, the need for maintenance of the product! if the situation is relatively simple, can be quickly resolved by telephone to resume production. For the need to replace the accessories of the product or other important issues, our customer service staff will arrange the corresponding staff and solutions timely

     我们深刻认识到售后服务中或客户反映的问题，和积累维护产品的经验，对我们提高产品质量、提升企业技术水平，具有极其重要的作用与价值，我们对其进行整理分析，将通过持续不断的优化设计，充分利用更先进的技术，为广大客户提供更好的产品设备。

    The deep understanding of the after-sales service or customer reflects the problems, and accumulated experience in maintaining the product,  will help us to improve product quality, enhance the technological level of enterprises! we insist on providing better products and equipment by sorting out the analysis, optimizing design, making full use of more advanced technology for our customers